Delivery & Returns

1. Our Policy

At Bella Galore, we want every order to arrive safely and for you to feel confident shopping with us. This policy explains how we process, deliver and handle returns for our skincare products.

By placing an order through www.bellagalore.co.uk, you agree to the terms outlined below, subject to your statutory consumer rights.

2. Order Processing

• Orders are processed as soon as reasonably possible after payment has been confirmed.
• Processing times may vary during busy periods, promotional events and holidays.
• Please ensure your delivery address and contact details are correct before completing your order.
• You will receive an order confirmation once your purchase has been placed.
• If an item is unavailable or there is an unexpected delay, we will contact you where appropriate.

3. Delivery

We aim to deliver your skincare products safely and efficiently.

• Available delivery options and applicable charges will be displayed at checkout.
• Estimated delivery times will be provided before you complete your purchase, where available.
• Delivery times are estimates unless a specific delivery date or commitment has been agreed.
• Please ensure someone can receive the parcel where required by the chosen delivery service.
• Once your order has been dispatched, tracking information will be provided where available.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate. Bella Galore remains responsible for the goods until they are delivered to you or to someone you have nominated to receive them, subject to applicable law.

4. Incorrect Delivery Information

Customers are responsible for checking that their delivery information is accurate before placing an order.

If you notice an error, contact us immediately at info@bellagalore.co.uk. We will do our best to help if your order has not yet been dispatched.

If an incorrect address supplied at checkout causes a delivery problem, we will work with you and the delivery provider to identify an appropriate solution. Any additional delivery charges will be assessed fairly and communicated before being applied.

5. Missing or Delayed Orders

If your parcel has not arrived:

1. Check your order confirmation and any tracking information provided.
2. Check whether the delivery provider has left a notification or delivery update.
3. Contact us at info@bellagalore.co.uk with your order number.

We will investigate with the delivery provider and explain the next steps. If an order is confirmed lost or has not been delivered as required, we will arrange an appropriate remedy in accordance with your legal rights.

6. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If a product arrives damaged, faulty, leaking, or different from the item you ordered, contact us at info@bellagalore.co.uk as soon as possible.

Please include:

• Your order number.
• A description of the problem.
• Photographs of the product and packaging, if available.

We will assess the issue and discuss an appropriate solution, which may include a replacement, repair where applicable, or refund. Please do not continue using a product that appears contaminated, damaged or unsafe. You will not lose your statutory rights if you cannot provide photographs or if you do not report the issue immediately.

7. Returns and Change of Mind

If you purchase skincare products online, you may generally cancel your order within 14 days of receiving the goods without giving a reason. You will usually then have another 14 days to return them.

However, some exceptions apply to sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed. For this reason:

• Products must remain sealed and unused when returned under the applicable hygiene exception.
• Opened or unsealed products may not qualify for a change-of-mind return where the legal hygiene exception applies.
• Products that are faulty, damaged, unsafe or not as described remain subject to your statutory rights, even if opened.
• Please contact us before returning an item so we can provide the correct return instructions.

If you cancel an eligible online order within the legal cancellation period, we will refund the applicable amount, including standard outbound delivery costs where required by law. You may be responsible for return postage if you were informed of this before purchase. We will process eligible cancellation refunds within the legally required timeframe.

8. How to Request a Return

To request a return or cancel an eligible order, email: info@bellagalore.co.uk

Please include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for your request, if you wish to provide one.

We will respond with the relevant instructions and return address. Please package products securely to reduce the risk of damage during transit. Keep proof of postage until your return has been resolved.

9. Refunds

Once a return has been received or otherwise assessed as required by law, we will confirm the next steps.

Approved refunds will generally be issued to the original payment method unless another arrangement is agreed.

The time taken for the money to appear in your account may depend on your bank or payment provider.

We will not refuse a refund where you are legally entitled to one. Your statutory rights under the Consumer Rights Act 2015 and applicable distance-selling regulations remain unaffected.

10. Exchanges

If you would prefer a different product, please contact us to discuss availability.

Exchanges are subject to stock availability. Where an exchange is not suitable or available, we will explain the available options.

Faulty, damaged or incorrectly supplied products will be handled in accordance with your statutory rights.

11. Products and Skincare Safety

We recommend checking the product description, ingredients and usage instructions before purchasing.

If you have known allergies or sensitivities, please review the ingredients carefully and seek professional advice where appropriate.

Individual skin reactions and results can vary. If you experience irritation or an unexpected reaction, stop using the product and seek appropriate advice.

This section does not limit your rights if a product is faulty, unsafe or not as described.

12. Promotional Products and Gift Sets

Promotional offers, skincare bundles and gift sets are subject to the conditions displayed at the time of purchase.

Discounted products remain subject to applicable consumer rights. A product being on sale does not remove your legal entitlement to a refund or other remedy where the law provides one.

Where a return involves a bundle or gift set, we will explain how the return and any applicable refund will be calculated in accordance with the offer terms and applicable law.

13. Contact Us

For delivery enquiries, return requests, missing parcels, damaged items or refund questions, please contact: