Terms & Conditions

1. Introduction

Welcome to Bella Galore Skin Lounge. These Terms & Conditions apply to all appointments, facial treatments, consultations and related services provided by Bella Galore Skin Lounge.

By booking an appointment with us, you agree to these Terms & Conditions. We encourage all clients to read them carefully before booking.

Our aim is to provide a professional, relaxing and safe skincare experience while ensuring fairness, transparency and respect for every client.

2. Booking Appointments

Appointments can be booked through our website or any other booking channel we make available.

• All appointments are subject to availability.
• Clients must provide accurate contact details when booking.
• Please arrive on time for your scheduled appointment.
• Booking confirmations and reminders may be sent by email or text.
• An appointment is confirmed once any required booking deposit or payment has been received and confirmation has been provided.
• Please contact us as soon as possible if you need to amend your booking.

Bella Galore Skin Lounge reserves the right to decline or reschedule an appointment where reasonably necessary, including where a treatment may be unsuitable or unsafe.

3. Deposits and Payments

A deposit may be required to secure an appointment. Any deposit amount and applicable payment terms will be clearly communicated before you complete your booking.

• Deposits will be deducted from the total treatment price.
• Deposits may be retained in accordance with our cancellation policy where a client cancels late or fails to attend.
• Any remaining balance is payable at the time specified during booking or before leaving the Skin Lounge.
• Prices will be confirmed at the time of booking.
• Additional treatments or upgrades requested during an appointment may incur additional charges, which will be agreed with you beforehand.

Nothing in these terms affects your statutory consumer rights.

4. Cancellation and Rescheduling Policy

We understand that circumstances can change. We ask clients to provide as much notice as possible when cancelling or rescheduling.

• More than 48 hours' notice: Clients may request to reschedule or cancel. Deposits will be handled in accordance with the terms disclosed at booking.
• Less than 48 hours' notice: The booking deposit may be retained to cover reasonable costs associated with the cancelled appointment.
• Failure to attend: Clients who do not attend without providing notice may lose their deposit. Any additional cancellation charge must have been clearly disclosed in advance and be fair and proportionate.
• Late arrivals: Please refer to our late-arrival policy below.

If Bella Galore Skin Lounge needs to cancel or reschedule your appointment, we will contact you as soon as possible and offer an alternative appointment or an appropriate refund for services paid for but not provided. Any cancellation charges will be applied fairly and in accordance with applicable consumer law.

5. Late Arrivals

We ask clients to arrive on time to ensure they receive the best possible experience. If you arrive late:

• We will do our best to accommodate you within the remaining appointment time.
• Your treatment may need to be shortened to avoid affecting subsequent appointments.
• If your arrival makes it impossible to provide the treatment safely or properly, your appointment may need to be rescheduled.
• Any cancellation fee or deposit deduction will be handled in accordance with the policy disclosed at booking.

We will explain any necessary changes before proceeding.

6. Consultations and Skin Analysis

A consultation or skin analysis may be required before certain treatments.

Clients must provide honest and accurate information about relevant medical conditions, allergies, medications, skin sensitivities, previous procedures and current skincare products.

This information helps us assess treatment suitability and tailor treatments appropriately.

Bella Galore Skin Lounge reserves the right to postpone, modify or decline a treatment where information provided or observations made during consultation indicate that proceeding may be unsuitable or unsafe.

A consultation and skin analysis are not a medical diagnosis and do not replace advice from a qualified healthcare professional.

7. Treatment Suitability and Client Responsibilities

For your safety, you must inform us of any changes to your health or skin condition before treatment. Please disclose relevant information, including:

• Known allergies or sensitivities.
• Active skin infections, open wounds or unexplained skin reactions.
• Relevant medical conditions or prescribed medication.
• Recent cosmetic procedures or treatments.
• Use of retinoids, exfoliating acids or other products that may affect treatment suitability.
• Pregnancy or other circumstances that may affect the suitability of particular treatments.

Some treatments may require postponement, additional precautions or a different treatment plan. We reserve the right to refuse or discontinue a treatment if we reasonably believe it may be unsafe. Where possible, we will explain the reason and discuss suitable alternatives.

8. Treatment Results

Every client's skin is different. Results may vary depending on skin type, skin condition, lifestyle, consistency of aftercare and other individual factors.

Bella Galore Skin Lounge does not guarantee specific results, a particular timeframe for improvement or the complete resolution of any skin concern.

Our treatments are intended to support skincare and skin appearance. They are not a substitute for medical assessment or treatment.

We will endeavour to provide services with reasonable care and skill. Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.

9. Aftercare

Clients will be provided with relevant aftercare guidance following their treatment.

To support your skin and reduce the risk of irritation, we recommend following the instructions provided by your practitioner.

Failure to follow aftercare advice may affect your results or increase the risk of an adverse reaction. Please contact us if you experience unexpected or concerning symptoms after a treatment.

Where symptoms are severe or urgent, seek appropriate medical assistance.

Bella Galore Skin Lounge cannot guarantee outcomes where aftercare instructions are not followed, but this does not remove any rights you may have under applicable law.

10. Refunds and Complaints

We want every client to feel confident in their experience with Bella Galore Skin Lounge. If you are dissatisfied with a treatment or believe a service has not been provided appropriately, please contact us as soon as possible so we can understand your concerns and discuss a fair resolution.

• Refund requests will be considered individually and in accordance with applicable consumer law.
• Deposits and cancellation charges will be handled in accordance with the terms agreed at booking.
• Where a treatment has been provided, refunds will be assessed fairly, taking into account the circumstances and any applicable legal rights.
• Products purchased from us are subject to the applicable returns policy and statutory consumer rights.
• Nothing in this policy removes your legal rights if a service or product is faulty, not as described or not provided with reasonable care and skill.

A refund will not automatically be available simply because an individual result differs from expectations, but all concerns will be considered fairly.

11. Promotional Offers and Discounts

From time to time, Bella Galore Skin Lounge may offer introductory prices, seasonal promotions, discount codes or treatment packages. Unless otherwise stated:

• Offers are valid only for the dates and services advertised.
• Offers cannot be combined with other promotions unless expressly stated.
• Promotional prices apply to new bookings made during the offer period.
• Bella Galore Skin Lounge reserves the right to withdraw or amend an offer at any time, subject to any rights you may have if an offer has already been accepted.

12. Client Conduct

We are committed to providing a calm, professional and welcoming environment for all clients and staff.

We ask all clients to treat our team and other clients with courtesy and respect.

Bella Galore Skin Lounge reserves the right to refuse or discontinue a service where a client behaves in a manner that is abusive, threatening, discriminatory or otherwise inappropriate.

Where a service is refused or discontinued on these grounds, any applicable refund will be assessed in accordance with the circumstances and applicable law.

13. Liability

Bella Galore Skin Lounge will take reasonable care in providing all treatments and services.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to the above, our liability for any loss or damage arising from a treatment or service will be limited to what is fair and reasonable in the circumstances.

We are not responsible for loss or damage that arises from your failure to disclose relevant health information, failure to follow aftercare instructions, or circumstances outside our reasonable control.

14. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy and applicable UK data protection law.

Our Privacy Policy is available on our website and explains how we collect, use, store and protect your information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will be made available on our website, together with its effective date. Continued use of our services after an update constitutes acceptance of the revised terms.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

17. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us: