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Terms and Conditions for Bella Galore Skincare Products
1. Introduction
By purchasing from Bella Galore, you agree to these Terms and Conditions. Please read them carefully before placing an order. If you do not agree to these terms, do not proceed with your purchase.
2. Product Information
We strive to provide accurate product descriptions and images. However, we do not guarantee that all information is error-free, and we reserve the right to update or modify our product listings at any time.
3. Orders and Acceptance
• All orders placed through our website or other sales channels are subject to acceptance by us.
• You will receive an order confirmation upon successful order placement. This is not an acceptance of the order, but rather a confirmation that we have received it.
• We reserve the right to cancel or refuse any order at our discretion.
4. Pricing and Payment
• All prices are listed in [currency] and may be subject to change without notice.
• Payments are processed through secure payment gateways. We accept [list payment methods].
• Taxes, shipping fees, and other charges may apply and will be clearly displayed at checkout.
5. Shipping and Delivery
• Shipping fees will vary depending on the delivery address, and delivery times are estimated based on the shipping method selected.
• We are not responsible for delays caused by third-party carriers, customs, or other unforeseen circumstances.
• Shipping costs and delivery times are outlined at checkout.
6. Returns and Exchanges
• We offer returns and exchanges within [number of days] from the delivery date, provided the product is unopened, unused, and in its original packaging.
• Due to hygiene reasons, we cannot accept returns or exchanges on opened or used skincare products unless the product is defective.
• To initiate a return or exchange, contact us
Email: support@bellagalore.co.uk
7. Defective or Damaged Product
• If you receive a damaged or defective product, please contact us immediately at [contact email/phone number]. We may request photos of the damage or defect to process your claim.
• We will offer a replacement, store credit, or refund for defective or damaged products at our discretion.
8. Allergies and Skin Sensitivities
• It is your responsibility to review product ingredients and perform a patch test before using any skincare product. We are not liable for any adverse reactions, allergies, or sensitivities that may occur from using our products.
• If you have specific concerns regarding allergies or sensitivities, consult with a healthcare professional before using the products.
9. Intellectual Property
• All content on our website, including product images, logos, trademarks, and text, is owned by Bella Galore or licensed to us. You may not use any of our intellectual property without written permission.
10. Liability and Disclaimers
• Our liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
• Skincare products are for external use only. Follow all product instructions carefully.
• We do not guarantee that the products will achieve specific results or that they are suitable for all skin types.
11. Privacy Policy
We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.
13. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and the revised terms will be effective as of the date they are published.
14. Contact Us
For any questions or concerns, please contact us at:
Bella Galore
Email: support@bellagalore.co.uk
Website: Bellagalore.co.uk
We want you to be completely satisfied with your skincare purchase. If for any reason you are not happy with your order, please review our policy below:
1. Eligibility for Returns
• Returns are accepted within 30 days from the date of purchase.
• To be eligible for a return, the product must be unused and unopened. Due to hygiene and safety concerns, we cannot accept returns on products that have been opened or used, unless the product is defective or damaged upon arrival.
2. Defective or Damaged Products
• If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will either send you a replacement or issue a full refund, depending on your preference and product availability.
3. Non-Returnable Items
• Skincare products that have been opened or used cannot be returned for a refund, unless the product is defective or damaged.
• Gift cards and sale items are non-refundable.
4. How to Request a Return
• To initiate a return, please contact our customer service team at support@bellagalore.co.uk with your order number and details of the item you’d like to return. We will provide you with instructions on how to return the product.
• Return shipping costs are the responsibility of the customer, unless the product is damaged or defective.
5. Refund Process
• Once we receive the returned item, we will inspect it and notify you of the status of your refund.
• Approved refunds will be credited back to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges
• We do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order.
7. International Returns
• For international orders, the return process may vary. Customers are responsible for return shipping costs and any customs fees that may apply.
8. Contact Us
If you have any questions or concerns about your return, please contact us at support@bellagalore.co.uk.
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